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Customer service training in Pennsylvania

1 customer service program with costs, results and funding that can make it free

One school offers this customer service program, and Pennsylvania has approved it for workforce funding. It shows its price if you pay yourself and how past students did.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.1

In Pennsylvania, the one program asks for a high school diploma or equivalent.

See the program

How much does customer service training cost in Pennsylvania?

$9,600

is what this program costs if you pay yourself

This program

Finished the program
Not reported
The program doesn't report it
Working 6 months later
Not reported
The program doesn't report it
Earned a year, estimated
Not reported
The program doesn't report it
Length
36 weeks

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Pennsylvania may also offer customer service training. How these figures are made

Is there free customer service training in Pennsylvania?

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

The one customer service program in Pennsylvania approved for WIOA funding

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1 program

  • Customer service and retail sales courseHybridHigh school diploma or equivalent

    Sales and Client Service

    Peirce College

    Philadelphia

    High school diploma or equivalent

    Peirce College, PhiladelphiaCustomer service and retail sales courseHybrid · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$9,600
    More details about Sales and Client Service at Peirce College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    36 weeks, 27 hours a week
    Cost of supplies
    $1,900
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $9,600

How to pay for customer service training in Pennsylvania

WIOA funding can pay for customer service training in Pennsylvania

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.67

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.8

The program list does not show which programs accept these. Ask the school.

Other training in Pennsylvania

How customer service training compares with the rest of business and office work: Business and office training in Pennsylvania

Where the Pennsylvania customer service program numbers come from

Which Pennsylvania customer service programs are on this list?

These are the customer service programs Pennsylvania approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).9 The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Pennsylvania offers.

How the prices and results of Pennsylvania customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

How reliable are the Pennsylvania figures?

We leave out the share working 6 months later for Pennsylvania: its rates sit far below every other state's, and the counts suggest jobs were traced only for students whose training was publicly paid.

Sources for the facts about customer service training in Pennsylvania

Show the 9 sourcesHide the sources
  1. US Bureau of Labor Statistics, Occupational Outlook Handbook: Customer Service Representatives
  2. US Department of Labor, TrainingProviderResults.gov: About This Site
  3. US Department of Labor: WIOA Adult Program
  4. Code of Federal Regulations, title 20, part 680, sections 680.220, 680.230 and 680.310: career services before training, other grants such as Pell Grants first, and limits on Individual Training Accounts (GovInfo, 2024 edition)
  5. US Department of Labor: American Job Centers
  6. US Department of Education, Federal Student Aid: Eligibility for Federal Student Aid
  7. US Department of Education, Federal Student Aid: Don't Miss Out on Federal Pell Grants
  8. US Department of Veterans Affairs: GI Bill benefits for non-college degree programs
  9. US Department of Labor, Training and Employment Guidance Letter 8-19, Attachment I: Requirements for Training Providers, Program Eligibility, and the State Eligible Training Provider (ETP) List