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Customer service training in Oregon

1 customer service program with results and funding that can make it free

One school offers this customer service program, and Oregon has approved it for workforce funding. It shows how past students did; Oregon files no usable prices.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.1

In Oregon, the one program takes students without a high school diploma.

See the program

How much does customer service training cost in Oregon?

Not reported

Oregon files no usable prices, so none can be shown.

This program

Finished the program
31%
Working 6 months later
100%
Earned a year, estimated
about $53,000
Length
33 weeks

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Oregon may also offer customer service training. How these figures are made

Is there free customer service training in Oregon?

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

The one customer service program in Oregon approved for WIOA funding

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1 program

  • Customer service and retail sales courseOnlineNo diploma needed

    Retail Management Certificate

    Umpqua Community College

    Based in Roseburg, OR

    Accredited school

    No diploma needed

    Umpqua Community College, based in Roseburg, ORCustomer service and retail sales course · Accredited schoolOnline · No diploma needed

    Earned a year, estimated$53,000
    Price if you pay yourselfNot reported
    Program website, Retail Management Certificate at Umpqua Community College
    More details about Retail Management Certificate at Umpqua Community College
    Finished
    31%
    Working at 6 months
    100%
    Earned in a quarter
    $13,239
    Length
    33 weeks, 40 hours a week
    Cost of supplies
    Not reported
    Students counted
    281
    Earned a year, estimated
    $53,000
    Price if you pay yourself
    Not reported
    Program website, Retail Management Certificate at Umpqua Community College

How to pay for customer service training in Oregon

WIOA funding can pay for customer service training in Oregon

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.67

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.8

The program list does not show which programs accept these. Ask the school.

Other training in Oregon

How customer service training compares with the rest of business and office work: Business and office training in Oregon

Where the Oregon customer service program numbers come from

Which Oregon customer service programs are on this list?

These are the customer service programs Oregon approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).9 The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Oregon offers.

How the prices and results of Oregon customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

Sources for the facts about customer service training in Oregon

Show the 9 sourcesHide the sources
  1. US Bureau of Labor Statistics, Occupational Outlook Handbook: Customer Service Representatives
  2. US Department of Labor, TrainingProviderResults.gov: About This Site
  3. US Department of Labor: WIOA Adult Program
  4. Code of Federal Regulations, title 20, part 680, sections 680.220, 680.230 and 680.310: career services before training, other grants such as Pell Grants first, and limits on Individual Training Accounts (GovInfo, 2024 edition)
  5. US Department of Labor: American Job Centers
  6. US Department of Education, Federal Student Aid: Eligibility for Federal Student Aid
  7. US Department of Education, Federal Student Aid: Don't Miss Out on Federal Pell Grants
  8. US Department of Veterans Affairs: GI Bill benefits for non-college degree programs
  9. US Department of Labor, Training and Employment Guidance Letter 8-19, Attachment I: Requirements for Training Providers, Program Eligibility, and the State Eligible Training Provider (ETP) List