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Customer service training in Washington

7 customer service programs with costs, results and funding that can make them free

6 schools offer these customer service programs, and Washington has approved every one for workforce funding. Each shows its price if you pay yourself and how past students did.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.1

In Washington, 6 of the 7 programs take students without a high school diploma and 1 asks for a diploma or equivalent.

By kind, the 7 programs here are customer service certificate or course (4 programs), customer service and retail sales course (1 program), call center and customer support course (1 program) and customer service (associate degree, 1 program).

See the 7 programs

How much does customer service training cost in Washington?

$1,241 to $6,631 is what most customer service programs in Washington cost if you pay yourself

That is the middle half of the 7 programs with a price. All of them: $1,129 to $13,000

In the typical program

Finished the program
Not enough data
2 programs report it; a typical figure needs 5
Working 6 months later
Not enough data
2 programs report it; a typical figure needs 5
Earned a year, estimated
Not enough data
2 programs report it; a typical figure needs 5
Length
12 to 28 weeks

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Washington may also offer customer service training. How these figures are made

Is there free customer service training in Washington?

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

All 7 customer service programs in Washington approved for WIOA funding

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7 programs

  • Customer service and retail sales courseHybridNo diploma needed

    Sales

    Columbia Basin College

    Pasco

    Accredited school

    No diploma needed

    Columbia Basin College, PascoCustomer service and retail sales course · Accredited schoolHybrid · No diploma needed

    Earned a year, estimated$46,900
    Price if you pay yourself$1,762
    Program website, Sales at Columbia Basin College
    More details about Sales at Columbia Basin College
    Finished
    53%
    Working at 6 months
    80%
    Earned in a quarter
    $11,734
    Length
    15 weeks, 11 hours a week
    Cost of supplies
    None listed
    Students counted
    78
    Earned a year, estimated
    $46,900
    Price if you pay yourself
    $1,762
    Program website, Sales at Columbia Basin College

  • Customer service certificate or courseHybridNo diploma needed

    Customer Service

    Tacoma Community College

    Tacoma

    Accredited school

    No diploma needed

    Tacoma Community College, TacomaCustomer service certificate or course · Accredited schoolHybrid · No diploma needed

    Earned a year, estimated$42,800
    Price if you pay yourself$1,182
    Program website, Customer Service at Tacoma Community College
    More details about Customer Service at Tacoma Community College
    Finished
    100%
    Working at 6 months
    71%
    Earned in a quarter
    $10,692
    Length
    12 weeks, 10 hours a week
    Cost of supplies
    $160
    Students counted
    27
    Earned a year, estimated
    $42,800
    Price if you pay yourself
    $1,182
    Program website, Customer Service at Tacoma Community College

  • Call center and customer support courseIn personNo diploma needed

    Customer Service/Call Center Training

    South Seattle College

    Seattle

    Accredited school

    No diploma needed

    South Seattle College, SeattleCall center and customer support course · Accredited schoolIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,129
    Program website, Customer Service/Call Center Training at South Seattle College
    More details about Customer Service/Call Center Training at South Seattle College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    12 weeks, 25 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,129
    Program website, Customer Service/Call Center Training at South Seattle College

  • Customer service certificate or courseHybridNo diploma needed

    Hospitality & Tourism Customer Service

    Highline College

    Des Moines

    Accredited school

    No diploma needed

    Highline College, Des MoinesCustomer service certificate or course · Accredited schoolHybrid · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,300
    Program website, Hospitality & Tourism Customer Service at Highline College
    More details about Hospitality & Tourism Customer Service at Highline College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    12 weeks, 8 hours a week
    Cost of supplies
    $200
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,300
    Program website, Hospitality & Tourism Customer Service at Highline College

  • Customer service certificate or courseIn personNo diploma needed

    Customer Service Specialist

    Olympic College

    Bremerton

    Accredited school

    No diploma needed

    Olympic College, BremertonCustomer service certificate or course · Accredited schoolIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,412
    Program website, Customer Service Specialist at Olympic College
    More details about Customer Service Specialist at Olympic College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    15 weeks, 11 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,412
    Program website, Customer Service Specialist at Olympic College

  • Customer service (associate degree)HybridHigh school diploma or equivalent

    Professional Sales

    Highline College

    Des Moines

    Accredited school

    High school diploma or equivalent

    Highline College, Des MoinesCustomer service (associate degree) · Accredited schoolHybrid · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$11,500
    Program website, Professional Sales at Highline College
    More details about Professional Sales at Highline College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    60 weeks, 17 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $11,500
    Program website, Professional Sales at Highline College

  • Customer service certificate or courseIn personNo diploma needed

    Customer Service Specialist Level 1

    ProTRAIN

    Richland

    No diploma needed

    ProTRAIN, RichlandCustomer service certificate or courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$13,000
    Program website, Customer Service Specialist Level 1 at ProTRAIN
    More details about Customer Service Specialist Level 1 at ProTRAIN
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    40 weeks, 18 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $13,000
    Program website, Customer Service Specialist Level 1 at ProTRAIN

How to pay for customer service training in Washington

WIOA funding can pay for customer service training in Washington

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.67

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.8

The program list does not show which programs accept these. Ask the school.

Quick facts: Customer service training in Washington

lowest typical price among the states with enough programs to compare
3rd of 13
customer service programs here, against the typical state's 2
7 vs 2

State comparisons use the same figures as the customer service training by state table: the middle program of each state, and only states with three or more schools for prices. Source: US Department of Labor, program year 2024 (July 2024 to June 2025).

Customer service training in Seattle, Kennewick, Bremerton and other Washington cities

Choosing an area filters the program list above.

Other training in Washington

How customer service training compares with the rest of business and office work: Business and office training in Washington

Where the Washington customer service program numbers come from

Which Washington customer service programs are on this list?

These are the customer service programs Washington approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).9 The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Washington offers.

How the prices and results of Washington customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

Sources for the facts about customer service training in Washington

Show the 9 sourcesHide the sources
  1. US Bureau of Labor Statistics, Occupational Outlook Handbook: Customer Service Representatives
  2. US Department of Labor, TrainingProviderResults.gov: About This Site
  3. US Department of Labor: WIOA Adult Program
  4. Code of Federal Regulations, title 20, part 680, sections 680.220, 680.230 and 680.310: career services before training, other grants such as Pell Grants first, and limits on Individual Training Accounts (GovInfo, 2024 edition)
  5. US Department of Labor: American Job Centers
  6. US Department of Education, Federal Student Aid: Eligibility for Federal Student Aid
  7. US Department of Education, Federal Student Aid: Don't Miss Out on Federal Pell Grants
  8. US Department of Veterans Affairs: GI Bill benefits for non-college degree programs
  9. US Department of Labor, Training and Employment Guidance Letter 8-19, Attachment I: Requirements for Training Providers, Program Eligibility, and the State Eligible Training Provider (ETP) List