Customer service training in Tennessee

5 customer service programs with costs, results and funding that can make them free

4 schools offer these customer service programs, and Tennessee has approved every one for workforce funding. Each shows its price if you pay yourself and how past students did.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.¹

In Tennessee, 1 of the 5 programs takes students without a high school diploma and 4 ask for a diploma or equivalent.

By kind, the 5 programs here are customer service certificate or course (4 programs) and customer service (associate degree, 1 program).

See the 5 programs

How much does customer service training cost in Tennessee?

$1,700 to $6,300 is what most customer service programs in Tennessee cost if you pay yourself

That is the middle half of the 5 programs with a price. All of them: $600 to $21,000

In the typical program

Finished the program: Not enough data; 1 program reports it; a typical figure needs 5
Working 6 months later: Not enough data; 3 programs report it; a typical figure needs 5
Earned a year, estimated: Not enough data; 3 programs report it; a typical figure needs 5
Length: 6 to 30 weeks

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Tennessee may also offer customer service training. How these figures are made

Is there free customer service training in Tennessee?

Yes, if you qualify. WIOA (public workforce funding) can pay for any program on this page, in full or in part, depending on local limits.²³⁴In program year 2024 it paid toward the training of at least 4 people at 1 of the 5 programs here.
Ask an American Job Center whether you qualify, or call 1-877-872-5627.⁵ Before funding training, the center goes through an assessment and a career plan with you.⁴
Or pay yourself. Most customer service programs in Tennessee cost $1,700 to $6,300. Prices on this page run from $600 to $21,000.

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

All 5 customer service programs in Tennessee approved for WIOA funding

5 programs

Customer service (associate degree)OnlineHigh school diploma or equivalent
Associate of Arts in Customer Relationship Management
Bethel University
Based in McKenzie, TN
Accredited school
High school diploma or equivalent
Bethel University, based in McKenzie, TNCustomer service (associate degree) · Accredited schoolOnline · High school diploma or equivalent
Earned a year, estimated$30,500
Price if you pay yourself$21,000
Program website, Associate of Arts in Customer Relationship Management at Bethel University
More details about Associate of Arts in Customer Relationship Management at Bethel University
Finished
Not reported
Working at 6 months
91%
Earned in a quarter
$7,618
Length
100 weeks, 40 hours a week
Cost of supplies
None listed
Students counted
63
Earned a year, estimated
$30,500
Price if you pay yourself
$21,000
Program website, Associate of Arts in Customer Relationship Management at Bethel University
Customer service certificate or courseIn personNo diploma needed
GoodTech Customer Service (CORE)
Goodwill Industries Of Knoxville
Knoxville
No diploma needed
Goodwill Industries Of Knoxville, KnoxvilleCustomer service certificate or courseIn person · No diploma needed
Earned a year, estimated$22,100
Price if you pay yourself$600
4 students trained with WIOA funding
Program website, GoodTech Customer Service (CORE) at Goodwill Industries Of Knoxville
More details about GoodTech Customer Service (CORE) at Goodwill Industries Of Knoxville
Finished
78%
Working at 6 months
65%
Earned in a quarter
$5,537
Length
3 weeks, 24 hours a week
Cost of supplies
None listed
Students counted
23
Earned a year, estimated
$22,100
Price if you pay yourself
$600
students trained with WIOA funding
4
Program website, GoodTech Customer Service (CORE) at Goodwill Industries Of Knoxville
Customer service certificate or courseIn personHigh school diploma or equivalent
Customer Service Technical Certificate
Cleveland State Comm College
Cleveland
Accredited school
High school diploma or equivalent
Cleveland State Comm College, ClevelandCustomer service certificate or course · Accredited schoolIn person · High school diploma or equivalent
Earned a year, estimated$40,900
Price if you pay yourself$4,509
Program website, Customer Service Technical Certificate at Cleveland State Comm College
More details about Customer Service Technical Certificate at Cleveland State Comm College
Finished
Not reported
Working at 6 months
75%
Earned in a quarter
$10,221
Length
30 weeks, 40 hours a week
Cost of supplies
$984
Students counted
16
Earned a year, estimated
$40,900
Price if you pay yourself
$4,509
Program website, Customer Service Technical Certificate at Cleveland State Comm College
Customer service certificate or courseIn personHigh school diploma or equivalent
Business Customer Service
Cybersecurity Institute at Lab Four-Memphis
Memphis
Accredited school
High school diploma or equivalent
Cybersecurity Institute at Lab Four-Memphis, MemphisCustomer service certificate or course · Accredited schoolIn person · High school diploma or equivalent
Earned a year, estimatedNot reported
Price if you pay yourself$1,700
Program website, Business Customer Service at Cybersecurity Institute at Lab Four-Memphis
More details about Business Customer Service at Cybersecurity Institute at Lab Four-Memphis
Finished
Not reported
Working at 6 months
Not reported
Earned in a quarter
Not reported
Length
6 weeks, 6 hours a week
Cost of supplies
$125
Students counted
Not reported
Earned a year, estimated
Not reported
Price if you pay yourself
$1,700
Program website, Business Customer Service at Cybersecurity Institute at Lab Four-Memphis
Customer service certificate or courseOnlineHigh school diploma or equivalent
Customer Relationship Management Certificate
Bethel University
Based in McKenzie, TN
Accredited school
High school diploma or equivalent
Bethel University, based in McKenzie, TNCustomer service certificate or course · Accredited schoolOnline · High school diploma or equivalent
Earned a year, estimatedNot reported
Price if you pay yourself$6,300
Program website, Customer Relationship Management Certificate at Bethel University
More details about Customer Relationship Management Certificate at Bethel University
Finished
Not reported
Working at 6 months
Not reported
Earned in a quarter
Not reported
Length
30 weeks, 40 hours a week
Cost of supplies
None listed
Students counted
Not reported
Earned a year, estimated
Not reported
Price if you pay yourself
$6,300
Program website, Customer Relationship Management Certificate at Bethel University

How to pay for customer service training in Tennessee

WIOA funding can pay for customer service training in Tennessee

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.⁶⁷

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.⁸

The program list does not show which programs accept these. Ask the school.

Quick facts: Customer service training in Tennessee

lowest typical price among the states with enough programs to compare: 13th of 13
customer service programs here, against the typical state's 2: 5 vs 2

State comparisons use the same figures as the customer service training by state table: the middle program of each state, and only states with three or more schools for prices. Source: US Department of Labor, program year 2024 (July 2024 to June 2025).

Customer service training in Knoxville, Cleveland, Memphis and other Tennessee cities

Choosing an area filters the program list above. 2 programs are online.

Other training in Tennessee

How customer service training compares with the rest of business and office work: Business and office training in Tennessee

Where the Tennessee customer service program numbers come from

Which Tennessee customer service programs are on this list?

These are the customer service programs Tennessee approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).⁹ The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Tennessee offers.

How the prices and results of Tennessee customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

Sources for the facts about customer service training in Tennessee

Show the 9 sourcesHide the sources

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