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Customer service training in Puerto Rico

2 customer service programs with costs, results and funding that can make them free

2 schools offer these customer service programs, and Puerto Rico has approved every one for workforce funding. Each shows its price if you pay yourself and how past students did.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.1

In Puerto Rico, 1 of the 2 programs takes students without a high school diploma and 1 asks for a diploma or equivalent.

Both are the same kind of program: customer service certificate or course.

See the 2 programs

How much does customer service training cost in Puerto Rico?

$2,670 to $4,500

from the lowest-priced program to the highest, if you pay yourself

These two programs

Finished the program
Left out
Half of Puerto Rico's programs report exactly 100%, far more than in other states
Working 6 months later
Left out
Every program that reports it reports exactly 100%
Earned a year, estimated
about $11,500 to $13,300
Length
11 to 15 weeks

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Puerto Rico may also offer customer service training. How these figures are made

Is there free customer service training in Puerto Rico?

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

All 2 customer service programs in Puerto Rico approved for WIOA funding

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2 programs

  • Customer service certificate or courseHybridHigh school diploma or equivalent

    Representante de Servicios al Cliente

    Northern Research & Training Institute

    Fajardo

    High school diploma or equivalent

    Northern Research & Training Institute, FajardoCustomer service certificate or courseHybrid · High school diploma or equivalent

    Earned a year, estimated$13,300
    Price if you pay yourself$4,500
    More details about Representante de Servicios al Cliente at Northern Research & Training Institute
    Finished
    Left out
    Working at 6 months
    Left out
    Earned in a quarter
    $3,315
    Length
    15 weeks, 20 hours a week
    Cost of supplies
    $125
    Students counted
    25
    Earned a year, estimated
    $13,300
    Price if you pay yourself
    $4,500

  • Customer service certificate or courseIn personNo diploma needed

    Servicio al Cliente

    Centro de Desarrollo Educativo CDE Development, Inc.

    Coamo

    No diploma needed

    Centro de Desarrollo Educativo CDE Development, Inc., CoamoCustomer service certificate or courseIn person · No diploma needed

    Earned a year, estimated$11,500
    Price if you pay yourself$2,670
    More details about Servicio al Cliente at Centro de Desarrollo Educativo CDE Development, Inc.
    Finished
    Left out
    Working at 6 months
    Left out
    Earned in a quarter
    $2,880
    Length
    11 weeks, 25 hours a week
    Cost of supplies
    $3,000
    Students counted
    20
    Earned a year, estimated
    $11,500
    Price if you pay yourself
    $2,670

How to pay for customer service training in Puerto Rico

WIOA funding can pay for customer service training in Puerto Rico

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.67

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.8

The program list does not show which programs accept these. Ask the school.

Customer service training in San Juan, Coamo and other Puerto Rico cities

Choosing an area filters the program list above.

Other training in Puerto Rico

How customer service training compares with the rest of business and office work: Business and office training in Puerto Rico

Where the Puerto Rico customer service program numbers come from

Which Puerto Rico customer service programs are on this list?

These are the customer service programs Puerto Rico approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).9 The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Puerto Rico offers.

How the prices and results of Puerto Rico customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

How reliable are the Puerto Rico figures?

The US Department of Labor's own results site lists Puerto Rico among the states with "known data quality concerns".10 We leave out the share who finished for Puerto Rico: half of its programs report exactly 100%, far more than in other states. We leave out the share working 6 months later for Puerto Rico: every program that reports it reports exactly 100%.

Sources for the facts about customer service training in Puerto Rico

Show the 10 sourcesHide the sources
  1. US Bureau of Labor Statistics, Occupational Outlook Handbook: Customer Service Representatives
  2. US Department of Labor, TrainingProviderResults.gov: About This Site
  3. US Department of Labor: WIOA Adult Program
  4. Code of Federal Regulations, title 20, part 680, sections 680.220, 680.230 and 680.310: career services before training, other grants such as Pell Grants first, and limits on Individual Training Accounts (GovInfo, 2024 edition)
  5. US Department of Labor: American Job Centers
  6. US Department of Education, Federal Student Aid: Eligibility for Federal Student Aid
  7. US Department of Education, Federal Student Aid: Don't Miss Out on Federal Pell Grants
  8. US Department of Veterans Affairs: GI Bill benefits for non-college degree programs
  9. US Department of Labor, Training and Employment Guidance Letter 8-19, Attachment I: Requirements for Training Providers, Program Eligibility, and the State Eligible Training Provider (ETP) List
  10. US Department of Labor, TrainingProviderResults.gov: search page, note on states with known data quality concerns