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Customer service training in Michigan

8 customer service programs with costs, results and funding that can make them free

7 schools offer these customer service programs, and Michigan has approved every one for workforce funding. Each shows its price if you pay yourself and how past students did.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.1

In Michigan, 5 of the 8 programs take students without a high school diploma and 3 ask for a diploma or equivalent.

By kind, the 8 programs here are customer service certificate or course (5 programs), customer service and retail sales course (2 programs) and call center and customer support course (1 program).

See the 8 programs

How much does customer service training cost in Michigan?

$2,149 to $4,511 is what most customer service programs in Michigan cost if you pay yourself

That is the middle half of the 8 programs with a price. All of them: $1,500 to $7,750

In the typical program

Finished the program
Not enough data
3 programs report it; a typical figure needs 5
Working 6 months later
Not enough data
1 program reports it; a typical figure needs 5
Earned a year, estimated
Not reported
None of the 8 programs report it
Length
4 to 28 weeks

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Michigan may also offer customer service training. How these figures are made

Is there free customer service training in Michigan?

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

All 8 customer service programs in Michigan approved for WIOA funding

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8 programs

How to pay for customer service training in Michigan

WIOA funding can pay for customer service training in Michigan

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.67

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.8

The program list does not show which programs accept these. Ask the school.

Quick facts: Customer service training in Michigan

lowest typical price among the states with enough programs to compare
10th of 13
customer service programs here, against the typical state's 2
8 vs 2

State comparisons use the same figures as the customer service training by state table: the middle program of each state, and only states with three or more schools for prices. Source: US Department of Labor, program year 2024 (July 2024 to June 2025).

Customer service training in Detroit, Niles and other Michigan cities

Choosing an area filters the program list above. 2 programs are online.

Other training in Michigan

How customer service training compares with the rest of business and office work: Business and office training in Michigan

Where the Michigan customer service program numbers come from

Which Michigan customer service programs are on this list?

These are the customer service programs Michigan approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).9 The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Michigan offers.

How the prices and results of Michigan customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

Sources for the facts about customer service training in Michigan

Show the 9 sourcesHide the sources
  1. US Bureau of Labor Statistics, Occupational Outlook Handbook: Customer Service Representatives
  2. US Department of Labor, TrainingProviderResults.gov: About This Site
  3. US Department of Labor: WIOA Adult Program
  4. Code of Federal Regulations, title 20, part 680, sections 680.220, 680.230 and 680.310: career services before training, other grants such as Pell Grants first, and limits on Individual Training Accounts (GovInfo, 2024 edition)
  5. US Department of Labor: American Job Centers
  6. US Department of Education, Federal Student Aid: Eligibility for Federal Student Aid
  7. US Department of Education, Federal Student Aid: Don't Miss Out on Federal Pell Grants
  8. US Department of Veterans Affairs: GI Bill benefits for non-college degree programs
  9. US Department of Labor, Training and Employment Guidance Letter 8-19, Attachment I: Requirements for Training Providers, Program Eligibility, and the State Eligible Training Provider (ETP) List