Customer service training in Massachusetts
2 customer service programs with costs, results and funding that can make them free
2 schools offer these customer service programs, and Massachusetts has approved every one for workforce funding. Each shows its price if you pay yourself and how past students did.
Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.1
In Massachusetts, both programs take students without a high school diploma.
By kind, the 2 programs here are customer service certificate or course (1 program) and customer service and retail sales course (1 program).
See the 2 programsHow much does customer service training cost in Massachusetts?
$2,600 to $5,000
from the lowest-priced program to the highest, if you pay yourself
These two programs
- Finished the program
- Not reported
- Neither program reports it
- Working 6 months later
- Not reported
- Neither program reports it
- Earned a year, estimated
- Not reported
- Neither program reports it
- Length
- 5 to 10 weeks
Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Massachusetts may also offer customer service training. How these figures are made
All 2 customer service programs in Massachusetts approved for WIOA funding
Filters
2 programs
Jump Start Customer Service Program
Holyoke Community College
Holyoke
Accredited school
No diploma needed
Earned a year, estimatedNot reportedPrice if you pay yourself$2,600School website, Jump Start Customer Service Program at Holyoke Community CollegeMore details about Jump Start Customer Service Program at Holyoke Community College
- Finished
- Not reported
- Working at 6 months
- Not reported
- Earned in a quarter
- Not reported
- Length
- 10 weeks, 20 hours a week
- Cost of supplies
- Not reported
- Students counted
- Not reported
- Earned a year, estimated
- Not reported
- Price if you pay yourself
- $2,600
Sales, Marketing and Customer Service
Quality and Productivity Solutions, Inc.
Based in Marlborough, MA
No diploma needed
Earned a year, estimatedNot reportedPrice if you pay yourself$5,000Program website, Sales, Marketing and Customer Service at Quality and Productivity Solutions, Inc.More details about Sales, Marketing and Customer Service at Quality and Productivity Solutions, Inc.
- Finished
- Not reported
- Working at 6 months
- Not reported
- Earned in a quarter
- Not reported
- Length
- 5 weeks, 20 hours a week
- Cost of supplies
- None listed
- Students counted
- Not reported
- Earned a year, estimated
- Not reported
- Price if you pay yourself
- $5,000
No programs match these filters.
How to pay for customer service training in Massachusetts
WIOA funding can pay for customer service training in Massachusetts
Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?
Financial aid and grants for customer service training
Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.67
GI Bill for customer service training
Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.8
The program list does not show which programs accept these. Ask the school.
Other training in Massachusetts
How customer service training compares with the rest of business and office work: Business and office training in Massachusetts
- CDL training43 programs
- CNA classes37 programs
- Medical assistant training42 programs
- Phlebotomy training23 programs
- Welding classes5 programs
- HVAC training18 programs
- Medical billing and coding training16 programs
- LPN programs13 programs
- EMT classes4 programs
- Electrician training5 programs
- Dental assistant programs14 programs
- Auto mechanic classes5 programs
- Pharmacy technician training5 programs
- Plumbing school1 program
- CNC machinist training15 programs
- Carpentry classes1 program
- Heavy equipment operator training4 programs
- Cybersecurity training16 programs
- IT training55 programs
- Cosmetology school7 programs
- Barber school3 programs
- Nail tech school2 programs
- EKG technician programs1 program
- Massage therapy school7 programs
- Paralegal programs13 programs
- Surgical tech programs1 program
- Radiology tech programs1 program
- Culinary school4 programs
- Home health aide training1 program
- Medical administrative assistant training17 programs
- Human resources training9 programs
- Medication aide training1 program
- Industrial maintenance technician training2 programs
- Early childhood education programs3 programs
- Addiction counselor training10 programs
- Coding and software development courses33 programs
- Sterile processing technician training8 programs
- Data analytics courses21 programs
- Administrative assistant training45 programs
- AutoCAD and drafting courses12 programs
- Digital marketing courses23 programs
- Web and graphic design courses18 programs
- Health information technology programs1 program
- Vet tech programs2 programs
- Real estate school1 program
- Patient care technician training1 program
- Interpreter and translator training6 programs
- Personal trainer certification3 programs
- Healthcare administration programs3 programs
- Flight school2 programs
- Human services programs10 programs
- Manufacturing technician training12 programs
- Electronics technician training8 programs
- Business administration programs15 programs
- Criminal justice programs1 program
- Teacher assistant certification1 program
- Merchant mariner training2 programs
- Insurance license courses2 programs
- Construction training programs4 programs
- Accounting and bookkeeping classes40 programs
- Project management certification29 programs
Where the Massachusetts customer service program numbers come from
Which Massachusetts customer service programs are on this list?
These are the customer service programs Massachusetts approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).9 The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Massachusetts offers.
How the prices and results of Massachusetts customer service programs are measured
Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.
Sources for the facts about customer service training in Massachusetts
Show the 9 sourcesHide the sources
- US Bureau of Labor Statistics, Occupational Outlook Handbook: Customer Service Representatives
- US Department of Labor, TrainingProviderResults.gov: About This Site
- US Department of Labor: WIOA Adult Program
- Code of Federal Regulations, title 20, part 680, sections 680.220, 680.230 and 680.310: career services before training, other grants such as Pell Grants first, and limits on Individual Training Accounts (GovInfo, 2024 edition)
- US Department of Labor: American Job Centers
- US Department of Education, Federal Student Aid: Eligibility for Federal Student Aid
- US Department of Education, Federal Student Aid: Don't Miss Out on Federal Pell Grants
- US Department of Veterans Affairs: GI Bill benefits for non-college degree programs
- US Department of Labor, Training and Employment Guidance Letter 8-19, Attachment I: Requirements for Training Providers, Program Eligibility, and the State Eligible Training Provider (ETP) List