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Customer service training in Georgia

5 customer service programs with costs, results and funding that can make them free

5 schools offer these customer service programs, and Georgia has approved every one for workforce funding. Each shows its price if you pay yourself and how past students did.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.1

In Georgia, 1 of the 5 programs takes students without a high school diploma and 4 ask for a diploma or equivalent.

By kind, the 5 programs here are customer service certificate or course (3 programs), call center and customer support course (1 program) and customer service and retail sales course (1 program).

See the 5 programs

How much does customer service training cost in Georgia?

$1,543 to $2,300 is what most customer service programs in Georgia cost if you pay yourself

That is the middle half of the 5 programs with a price. All of them: $1,240 to $3,355

In the typical program

Finished the program
Not enough data
1 program reports it; a typical figure needs 5
Working 6 months later
Not enough data
1 program reports it; a typical figure needs 5
Earned a year, estimated
Not enough data
1 program reports it; a typical figure needs 5
Length
8 to 15 weeks

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Georgia may also offer customer service training. How these figures are made

Is there free customer service training in Georgia?

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

All 5 customer service programs in Georgia approved for WIOA funding

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What you need to enroll
Kind of program
School
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5 programs

  • Call center and customer support courseIn personHigh school diploma or equivalent

    Customer Service Contact Center Specialist

    Goodwill Of North Georgia

    Decatur

    High school diploma or equivalent

    Goodwill Of North Georgia, DecaturCall center and customer support courseIn person · High school diploma or equivalent

    Earned a year, estimated$14,200
    Price if you pay yourself$3,355
    More details about Customer Service Contact Center Specialist at Goodwill Of North Georgia
    Finished
    69%
    Working at 6 months
    50%
    Earned in a quarter
    $3,542
    Length
    8 weeks, 30 hours a week
    Cost of supplies
    $150
    Students counted
    28
    Earned a year, estimated
    $14,200
    Price if you pay yourself
    $3,355

  • Customer service certificate or courseHybridHigh school diploma or equivalent

    Customer Development Specialist--Ba21

    Ogeechee Technical College

    Statesboro

    Accredited school

    High school diploma or equivalent

    Ogeechee Technical College, StatesboroCustomer service certificate or course · Accredited schoolHybrid · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,240
    More details about Customer Development Specialist--Ba21 at Ogeechee Technical College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    8 weeks, 26 hours a week
    Cost of supplies
    $10
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,240

  • Customer service certificate or courseHybridNo diploma needed

    Certified Customer Service Specialist (CC81) Certificate

    Georgia Northwestern Technical College

    Rome

    Accredited school

    No diploma needed

    Georgia Northwestern Technical College, RomeCustomer service certificate or course · Accredited schoolHybrid · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,543
    Program website, Certified Customer Service Specialist (CC81) Certificate at Georgia Northwestern Technical College
    More details about Certified Customer Service Specialist (CC81) Certificate at Georgia Northwestern Technical College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    15 weeks, 6 hours a week
    Cost of supplies
    $200
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,543
    Program website, Certified Customer Service Specialist (CC81) Certificate at Georgia Northwestern Technical College

  • Customer service and retail sales courseIn personHigh school diploma or equivalent

    Retail Merchandise Manager, Tcc--Rmm1

    Coastal Pines Technical College

    Waycross

    Accredited school

    High school diploma or equivalent

    Coastal Pines Technical College, WaycrossCustomer service and retail sales course · Accredited schoolIn person · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,993
    More details about Retail Merchandise Manager, Tcc--Rmm1 at Coastal Pines Technical College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    15 weeks, 15 hours a week
    Cost of supplies
    $500
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,993

  • Customer service certificate or courseHybridHigh school diploma or equivalent

    Certified Customer Service Specialist

    Dover Training Institute

    Atlanta

    High school diploma or equivalent

    Dover Training Institute, AtlantaCustomer service certificate or courseHybrid · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$2,300
    More details about Certified Customer Service Specialist at Dover Training Institute
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    6 weeks, 40 hours a week
    Cost of supplies
    $75
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $2,300

How to pay for customer service training in Georgia

WIOA funding can pay for customer service training in Georgia

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.67

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.8

The program list does not show which programs accept these. Ask the school.

Quick facts: Customer service training in Georgia

programs with a price cost under $2,000
3 of 5
lowest typical price among the states with enough programs to compare
8th of 13
customer service programs here, against the typical state's 2
5 vs 2

State comparisons use the same figures as the customer service training by state table: the middle program of each state, and only states with three or more schools for prices. Source: US Department of Labor, program year 2024 (July 2024 to June 2025).

Customer service training in Atlanta, Statesboro, Rome and other Georgia cities

Choosing an area filters the program list above.

Other training in Georgia

How customer service training compares with the rest of business and office work: Business and office training in Georgia

Where the Georgia customer service program numbers come from

Which Georgia customer service programs are on this list?

These are the customer service programs Georgia approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).9 The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Georgia offers.

How the prices and results of Georgia customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

Sources for the facts about customer service training in Georgia

Show the 9 sourcesHide the sources
  1. US Bureau of Labor Statistics, Occupational Outlook Handbook: Customer Service Representatives
  2. US Department of Labor, TrainingProviderResults.gov: About This Site
  3. US Department of Labor: WIOA Adult Program
  4. Code of Federal Regulations, title 20, part 680, sections 680.220, 680.230 and 680.310: career services before training, other grants such as Pell Grants first, and limits on Individual Training Accounts (GovInfo, 2024 edition)
  5. US Department of Labor: American Job Centers
  6. US Department of Education, Federal Student Aid: Eligibility for Federal Student Aid
  7. US Department of Education, Federal Student Aid: Don't Miss Out on Federal Pell Grants
  8. US Department of Veterans Affairs: GI Bill benefits for non-college degree programs
  9. US Department of Labor, Training and Employment Guidance Letter 8-19, Attachment I: Requirements for Training Providers, Program Eligibility, and the State Eligible Training Provider (ETP) List