Customer service training in the District of Columbia

1 customer service program with costs, results and funding that can make it free

One school offers this customer service program, and the District of Columbia has approved it for workforce funding. It shows its price if you pay yourself and how past students did.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.¹

In the District of Columbia, the one program takes students without a high school diploma.

See the program

How much does customer service training cost in the District of Columbia?

$4,000

is what this program costs if you pay yourself

This program

Finished the program: 83%
Working 6 months later: 55%
Earned a year, estimated: about $15,100
Length: 12 weeks

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in the District of Columbia may also offer customer service training. How these figures are made

Is there free customer service training in the District of Columbia?

Yes, if you qualify. WIOA (public workforce funding) can pay for the program on this page, in full or in part, depending on local limits.²³⁴
Ask an American Job Center whether you qualify, or call 1-877-872-5627.⁵ Before funding training, the center goes through an assessment and a career plan with you.⁴
Or pay yourself. The one program with a price costs $4,000.

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

The one customer service program in the District of Columbia approved for WIOA funding

1 program

Customer service and retail sales courseHybridNo diploma needed
Customer Service for Hospitality & Retail Sales
Opportunities Industrialization Center of Washington-OIC/DC
Washington
No diploma needed
Opportunities Industrialization Center of Washington-OIC/DC, WashingtonCustomer service and retail sales courseHybrid · No diploma needed
Earned a year, estimated$15,100
Price if you pay yourself$4,000
More details about Customer Service for Hospitality & Retail Sales at Opportunities Industrialization Center of Washington-OIC/DC
Finished
83%
Working at 6 months
55%
Earned in a quarter
$3,770
Length
12 weeks, 24 hours a week
Cost of supplies
None listed
Students counted
34
Earned a year, estimated
$15,100
Price if you pay yourself
$4,000

How to pay for customer service training in the District of Columbia

WIOA funding can pay for customer service training in the District of Columbia

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.⁶⁷

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.⁸

The program list does not show which programs accept these. Ask the school.

Other training in the District of Columbia

How customer service training compares with the rest of business and office work: Business and office training in the District of Columbia

Where the District of Columbia customer service program numbers come from

Which the District of Columbia customer service programs are on this list?

These are the customer service programs the District of Columbia approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).⁹ The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what the District of Columbia offers.

How the prices and results of the District of Columbia customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

How reliable are the District of Columbia figures?

The US Department of Labor's own results site lists the District of Columbia among the states with "known data quality concerns".¹⁰ The figures here are shown as the state reported them; check them with the school before you enroll.

Sources for the facts about customer service training in the District of Columbia

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