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Customer service training in Connecticut

2 customer service programs with costs, results and funding that can make them free

2 schools offer these customer service programs, and Connecticut has approved every one for workforce funding. Each shows its price if you pay yourself and how past students did.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.1

In Connecticut, 1 of the 2 programs takes students without a high school diploma and 1 asks for a diploma or equivalent.

By kind, the 2 programs here are customer service and retail sales course (1 program) and call center and customer support course (1 program).

See the 2 programs

How much does customer service training cost in Connecticut?

$1,200 to $1,455

from the lowest-priced program to the highest, if you pay yourself

These two programs

Finished the program
Not reported
Neither program reports it
Working 6 months later
Not reported
Neither program reports it
Earned a year, estimated
Not reported
Neither program reports it
Length
4 to 16 weeks

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Connecticut may also offer customer service training. How these figures are made

Is there free customer service training in Connecticut?

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

All 2 customer service programs in Connecticut approved for WIOA funding

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2 programs

  • Customer service and retail sales courseIn personNo diploma needed

    Customer Service and Sales Academy

    Eastconn*

    Hampton

    No diploma needed

    Eastconn*, HamptonCustomer service and retail sales courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,200
    Program website, Customer Service and Sales Academy at Eastconn*
    More details about Customer Service and Sales Academy at Eastconn*
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    4 weeks, 15 hours a week
    Cost of supplies
    $80
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,200
    Program website, Customer Service and Sales Academy at Eastconn*

  • Call center and customer support courseHybridHigh school diploma or equivalent

    Customer Service Support Specialist

    Capital Community College

    Hartford

    Accredited school

    High school diploma or equivalent

    Capital Community College, HartfordCall center and customer support course · Accredited schoolHybrid · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,455
    School website, Customer Service Support Specialist at Capital Community College
    More details about Customer Service Support Specialist at Capital Community College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    16 weeks, 9 hours a week
    Cost of supplies
    $44
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,455
    School website, Customer Service Support Specialist at Capital Community College

How to pay for customer service training in Connecticut

WIOA funding can pay for customer service training in Connecticut

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.67

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.8

The program list does not show which programs accept these. Ask the school.

Other training in Connecticut

How customer service training compares with the rest of business and office work: Business and office training in Connecticut

Where the Connecticut customer service program numbers come from

Which Connecticut customer service programs are on this list?

These are the customer service programs Connecticut approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).9 The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Connecticut offers.

How the prices and results of Connecticut customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

Sources for the facts about customer service training in Connecticut

Show the 9 sourcesHide the sources
  1. US Bureau of Labor Statistics, Occupational Outlook Handbook: Customer Service Representatives
  2. US Department of Labor, TrainingProviderResults.gov: About This Site
  3. US Department of Labor: WIOA Adult Program
  4. Code of Federal Regulations, title 20, part 680, sections 680.220, 680.230 and 680.310: career services before training, other grants such as Pell Grants first, and limits on Individual Training Accounts (GovInfo, 2024 edition)
  5. US Department of Labor: American Job Centers
  6. US Department of Education, Federal Student Aid: Eligibility for Federal Student Aid
  7. US Department of Education, Federal Student Aid: Don't Miss Out on Federal Pell Grants
  8. US Department of Veterans Affairs: GI Bill benefits for non-college degree programs
  9. US Department of Labor, Training and Employment Guidance Letter 8-19, Attachment I: Requirements for Training Providers, Program Eligibility, and the State Eligible Training Provider (ETP) List